Senior Licensing Helpdesk Consultant

Senior Licensing Helpdesk Consultant

The above vacancy exists within the Licensing Helpdesk section of the Sales Division and reports to the Manager: Credit Control. The purpose is to ensure customer satisfaction at the Licensing Helpdesk. The ideal candidate would be someone who has successfully completed Grade 12 and has a post matric qualification as well as 2 years’ supervisory experience.

Key Performance areas:

  • Query resolution.
  • Telecommunications.
  • Customer interaction quality.
  • Administration queries.
  • Supervisory duties.
  • Adhoc duties.

Minimum requirements:

  • Matric.
  • Post Matric qualification.
  • 2 years’ experience in a supervisory role.
  • Excellent administration skills.
  • Good interpersonal skills
  • Intermediate level PC & Keyboard skills including working knowledge of word processing & spreadsheet packages.
  • Excellent Communication skills both written and verbal.         

Core Competencies:

  • Customer service orientation
  • Problem solving ability.
  • Analytical thinking ability.
  • Attention to detail.
  • Conveying information.
  • Action orientated.
  • Achievement orientated.

If you are confident that you have the necessary qualifications and experience to perform the above duties, please forward your CV to 

All positions will be filled in accordance with our Employment Equity policy. Closing date for this position is 15 June 2019.